Teleperformance, a global leader in digital business services, bagged nine awards at the European Contact Centre & Customer Service Awards (ECCCSA) in December.
The recognition was awarded to TP by “the longest running and largest awards programme in the customer contact industry.” In 2022, Teleperformance bagged eight awards at the prestigious program.
The organization’s ECCCSA awards this year include the following:
- Best Business Process Outsourcing (BPO) Partnership (Large)
- Best BPO Partnership (Small)
- Two-time Best Multilingual Customer Service
- Best Supporting Team
- Best Cross-Functional Collaboration
- Two-time Best Approach to Diversity, Equity, Inclusion, and Belonging
- Best New Customer Contact Operation
TP bested large names in the field after the award-giving body had a thorough review of the organization’s remote work solutions, comprehensive security measures, and exceptional client support. Among Teleperformance’s cutting-edge technologies are the multi-awarded Cloud Campus, a cloud-centric model to support work-at-home-agents (WAHA); and TP GenAI, the company’s very own artificial intelligence (AI) platform.
“Our title as a leading digital business solutions provider knows no borders. Teleperformance’s triumph in the prestigious European Contact Centre & Customer Service Awards reflects our team’s unparalleled commitment to deliver exceptional customer service across the globe,” said Teleperformance Philippines’ Chief Executive Officer Rahul Jolly.
To date, Teleperformance operates in 95 countries globally, with nearly 500,000 employees currently serving 170 countries in 300 languages and dialects on behalf of many of the world’s most respected brands.
In 2023 Teleperformance Philippines was certified as a Great Place to Work® in the Philippines for the sixth consecutive year. TP is the first, the largest, and the first BPO company in the country to achieve the Great Place to Work® certification.
To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.
Teleperformance in the Philippines is part of the Teleperformance Group, which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Company’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. Teleperformance also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. Backed by the Teleperformance Group’s nearly 500,000 inspired and passionate team members globally who currently speak more than 300 languages, Teleperformance in the Philippines has a global scale and local presence which allows it to be a force of good in supporting communities, clients, and the environment.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs 63,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
In 2018, Teleperformance Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph